"So far, we have successfully placed over 600 students who have completed the B2.1 course in multinational BPOs such as Amazon, Concentrix, HCL, Tech Mahindra, Emphasis, InterGlobe Technology, Sutherland, TCS, WNS, and Accenture in India."

In response to the growing demand for multilingual professionals in India's burgeoning Business Process Outsourcing (BPO) sector, a One-Year Job-Oriented German Language Course has been meticulously designed to equip individuals with the linguistic and cultural skills essential for a successful career. This course bridges the gap between language learning and industry-specific application, making it an ideal choice for those aspiring to excel in the BPO industry.

Course Objectives:

To provide comprehensive German language training tailored to BPO job requirements.
To enhance communication skills, both written and spoken, for effective customer interactions.
To familiarize students with the cultural nuances and business etiquette of German-speaking clients.
To prepare students for immediate employment in German language support roles within the BPO sector.

Course Structure:

Foundation Module (6 Months):
- Basic German (A1-A2 Levels):
  - Introduction to German phonetics, alphabet, and basic grammar.
  - Essential vocabulary and phrases for everyday communication.
  - Simple sentence structures and fundamental conversation skills.
- Listening and Speaking Skills:
  - Pronunciation practice and listening comprehension exercises.
  - Role-playing scenarios to build confidence in speaking.
- Cultural Orientation:
  - Overview of German-speaking countries, their cultures, and business etiquettes.
  - Understanding cultural differences and effective communication strategies.
Intermediate Module (6 Months):
- Intermediate German (B1 Level):
  - Expansion of vocabulary and more complex grammar topics.
  - Improved conversation skills for various situations, including handling customer queries.
  - Writing simple emails and reports in German.
- Industry-Specific Training:
  - Terminology and phrases commonly used in the BPO sector.
  - Role-plays and simulations of BPO scenarios such as customer support calls and troubleshooting.
- Cultural Competency:
  - In-depth understanding of German workplace culture and client expectations.
  - Business etiquette and professional communication styles.
Advanced Module (3 Months):
- Advanced German (B2.1 Level):
  - Mastery of advanced grammar and nuanced vocabulary.
  - Enhanced writing skills for detailed emails, reports, and documentation.
  - Fluent conversation skills for complex interactions and problem resolution.
- Professional Communication:
  - Techniques for handling difficult customer interactions and conflict resolution.
  - Best practices for providing exceptional customer service in German.